Neera Space Ltd

(Updated: 27 January 2025)

I. Definitions

For the purposes of these Terms and Conditions, the following definitions apply:

1. Terms – this document setting out the rules, conditions, and procedures for providing electronic services by Neera Space Ltd.

2. Service Provider – Neera Space Ltd, registered number: 6546564, with registered office at 278 Regents Park Road, London, N9 1SN, United Kingdom, email: [email protected].

3. Website – the online platform available at https://neeraspace.uk, serving as an informational and communication portal for the Service Provider.

4. User – any individual or legal entity accessing the Website or using the electronic services provided by the Service Provider.

5. User Device – any device that meets the technical requirements under the UK telecommunications regulations, enabling access to and use of electronic services.

6. Cookies – small data files stored on the User’s device, such as text files, which allow for proper functioning of the Website and its customization according to the User’s preferences.

7. Service – any service provided electronically by the Service Provider via the Website, including but not limited to access to information, contact forms, bookings, consultations, and submission of service inquiries.

II. General Provisions

1. These Terms have been prepared in accordance with the provisions of the Electronic Commerce Regulations (UK) and relevant EU legislation.

2. They define the rules for providing electronic services, the rights and obligations of both parties, technical requirements, and the complaints procedure.

3. Each User, by using the Website, agrees to comply with all provisions set out in these Terms.

4. Acceptance of the Terms constitutes a legal agreement for the provision of electronic services under the conditions described herein.

III. Types and Scope of Services

1. The Service Provider provides the following services electronically:

• Access to informational and property listing content;
• Availability of contact and registration forms;
• Handling service inquiries, including consultations and bookings;
• Other electronic services detailed on the Website.

2. Where online payment is required for any service, such payments are processed through a third-party payment provider (e.g., Autopay S.A.) under the terms and conditions of that provider.

3. Services are generally free of charge unless explicitly stated otherwise.

IV. Technical Requirements

1. To access and properly use the Website, Users require:

• A device with an internet connection;
• An up-to-date web browser with JavaScript and cookies enabled;
• A valid email address for contact or use of forms.

2. Users must use the Website in accordance with applicable law, societal norms, and the Terms.

3. It is prohibited to provide illegal content, including offensive material, content violating third-party rights, or material that may disrupt the Service Provider’s systems.

4. Detailed information on the use of cookies is available in the Cookies Policy on the Website.

V. Security and Data Protection

1. The Service Provider maintains high technical and organisational measures to protect Users’ personal data.

2. Personal data is processed in compliance with applicable law, including the UK Data Protection Act and, where applicable, GDPR.

3. Detailed rules for data processing are described in the Privacy Policy available on the Website.

4. Users should be aware of inherent risks when using the internet, such as viruses, phishing, and hacking attempts.

VI. Contract Formation and Termination

1. The agreement for the provision of electronic services is concluded once the User begins using the Website.

2. Users may terminate their use of the services at any time by leaving the Website, which constitutes termination of the agreement.

3. The Service Provider reserves the right to implement technical maintenance or temporary suspension of services and will inform Users whenever possible.

4. The Service Provider may refuse services in case of violation of the Terms by the User.

VII. Complaints Procedure

1. Users have the right to submit a complaint if the services are not provided in accordance with the Terms.

2. Complaints should be sent via email to [email protected] or in writing to the Service Provider’s registered office.

3. A complaint should include the User’s details, a description of the issue, the date of occurrence, and the desired resolution.

4. Complaints will be processed within 14 business days from receipt.

5. If a complaint lacks necessary details, the Service Provider may request additional information.

6. Responses to complaints will be provided in writing or electronically.

VIII. Final Provisions

1. The Service Provider reserves the right to update or amend these Terms at any time.

2. Users will be informed of any changes through publication of the updated Terms on the Website, at least 14 days before they take effect.

3. Matters not covered by these Terms shall be governed by UK law.

4. Any disputes arising in connection with these Terms shall be resolved by the courts having jurisdiction over the Service Provider’s registered office.

5. These Terms take effect from the date of publication on the Website.